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Return Policy

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

  • Log into your Buy4rmblue account and go to the 'My Orders' page
  • Identify the item you want to cancel and click on the corresponding 'View Details' link
  • In the detailed order page, you will see 'Cancel' links against each of the items in that order
  • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

In case of sellers with B4rmB Advantage the refund mode will be Buy4rmblue Wallet. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 10-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Buy4rmblue

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

  • The item is being shipped together with another order of yours
  • The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

 What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

  • Buy4rmblue Wallet - If you choose this option, the amount will be added to your Flipkart Wallet in the 'store credit' component. This applies for sellers with Buy4rmblue Advantage.
  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Buy4rmblue will complete the cancellation and initiate the refund, depending on your preference.

 What is the cancellation and refund policy for eBooks?

If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

On a valid cancellation and refund request, we offer you Buy4rmblue Wallet Credit (store credit), which can be used to place a fresh order. 

Contact Us.

RETURNS

What is the Return policy period applicable for different categories?

Important Note: The new returns policy of 10 days replacement for Large Appliances is applicable for all orders placed from August 18, 2017 onwards. Orders placed before August 18, 2017 will have the earlier policy which can be viewed in the order details on My Orders page.


* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.


Category

Return Period after Delivery or Installation

Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessories and Jewellery

30 Days

Lifestyle: Lingerie (top-wear), Sport &s; Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories


Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearables


Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG


Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply


Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys


Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

10 Days

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

No Returns

Note :

Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.


If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.


View list of all non-returnable products here.


For products where installation is provided by Buy4rmblue:

  1. Please do not open the product packaging by yourself. Buy4rmblue authorised personnel shall help in unboxing and installation of the product.
  2. The return period for such products commences from the date of installation.
How does Flipkart help in resolving any issue with a product purchased on Buy4rmblue?
Returns Processing

If you're facing any issues with a product purchased on Buy4rmblue, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Buy4rmblue (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.


Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.


In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

  • 1. Create a Return Request

    • - Log into Buy4rmblue
    • - Go to 'My Orders'
    • - Click 'Return' to open the Return Request form
    • - Select 'Replacement' or 'Refund'
  • 2. 'Item to be Returned' is picked up

    The item you wish to return will be picked up from your doorstep.

  • 3. Replacement/Refund Initiated

    In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

 Important:

- Please ensure that the correct and complete product is handed over

- The product should also be in unused, undamaged and original condition

- Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories

- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt

 

Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories.

What is Buy4rmblue's Friendly Returns policy?

At Buy4rmblue, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

 

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Website/App/Mobile site. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

 

We assure you that all products sold on Buy4rmblue are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

 

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange.

 

All this is backed by Buy4rmblue's Replacement Guarantee. Kindly click here to know the return policy period applicable for different categories.

 

In any case, all your purchases on Buy4rmblue are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Please check the respective seller's return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. 

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks, clothing freebies, etc.

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

- Made-to-order / custom jewellery

- Fragile items, hygiene related items

 Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

 

 

 

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