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1. How do I file a return request?You can file a return request from your Buy4rmblue account. Use the following steps: 
Sign In -> My Account -> Order History -> Request Return. 
You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by Buy4rmblue.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Buy4rmblue.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
 
2. Under what conditions can I return/ replace my product?Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style,
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only
 
3. Under what conditions returns/ replacement request will not be accepted?Returns/ Replacement requests will not accepted under following cases –If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Damaged/Missing product that is reported after 2 days of the delivery
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
 
4. Which categories are not eligible for returns/ replacement?Categories that not eligible for Returns/ Replacement are:Healthcare Products
Customized Products
Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.
Perishables including Flowers, Edibles, etc.
E-learning & Music CDs/ DVDs
 
5. When do you initiate Pickup for Returns?Once your request to return an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. 
  • Please take care of the following points, while packing your product for Pickup -
Product should not be used/altered/ tampered
Keep original price tag & packing slip intact
Mention Order Number on the box
Do not seal the box
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
Keep the Courier Company's receipt for tracking purposes
  • Please Note - Buy4rmblue shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
6. What do I do if my area does not have a reverse pick up service?If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents. 
  • In case of Self-Shipment, ShopClues will reimburse your courier charges (upto Rs. 300) in form of B4rmB Cash Back Promise. 
  • Please take care of the following-
Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
Send a scanned copy of the courier receipt to our address
Track your Return Shipment on the Courier Company's Website
 
7. Can I track the status of Reverse Pickup?You will receive an email from us, within 24-48 Hours of Pickup, with the tracking details. You can also track the package via login to 'My Account' > 'My Returns'.
 
8. How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty?Claim warranty by calling or visiting the nearest Service Centre of the product's Brand
For any issues, please contact us at Buy4rmblue.com/support. We would take your queries forward to the respective seller
  • *Some products are non-replaceable or non-returnable. Please check return policy information on product page before making a purchase.
9. Which documents do I need to attach for the return/ replacement process?Documents are required during the Reverse Pickup of any product, after placing a return/replacement request.
Reverse Pickup by Buy4rmblue.com:
Mention the Order Number on the package before handing over the packet to the Pickup executive.
The receipt from the courier company must be kept as a proof for tracking purposes.
ShopClues shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
Self-Shipment:
Mention the Order Number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
Share a scanned copy of the courier receipt with us, as a proof for dispatching the parcel, addressed to us.
In case, you do not get a confirmation from us on receipt of the returned product, please track the shipment with the courier service provider.
 
10. How much time does it take to replace an order?We initiate the replacement or refund within 2 working days of receiving the product at our center.
The replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.

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